CAREERS

BUSINESS ANALYST (R&D)

• Works with business team to understand issues and needs and determine technical solutions with focus on long-term benefit
• Provides ideas, input and delivery support for process and technology improvement opportunities for our business teams
• Coordinates User Acceptance Testing efforts for R&D projects and enhancements
• Clearly communicates and supports organizational change efforts for solutions delivered
• Quickly and effectively addresses application issues and internal client requests via standard processes and mechanisms

• Performs impact analysis and deliver clear and comprehensive requirements documentation and project deliverables
• Supports the design process for software solutions and support developers in documenting and communicating results
• Works with developers and testers to thoroughly test solutions and limit production application and data issues

• Completes personal deliverables efficiently and on-time
• Coordinates development team in delivery of incremental application enhancements efficiently within agreed upon time-frames
• Estimates level of effort and timing effectively
• Manages work-plans and coordinates R&D efforts to deliver projects up to 6 months in duration

• Builds and extend internal client relationships with our business teams
• Seeks and apply feedback from internal customers
• Distributes application and process knowledge and mentor team members on areas of expertise
• Identifies opportunities to improve the processes and quality of software deployment

• Delivers personal assignments dependably, reliably, and on-time through organized personal work processes.
• Exhibits behaviors consistent with iHT Values.
  1. Integrity
  2. Our Clients
  3. Our Team
  4. Accountability
  5. Performance Excellence
  6. Continuous Improvement
• Produces work that reflects a focus on quality in consideration of the client's (internal and external) needs and qualitative self-review process.

• High level of proficiency with MS office products (Word, Excel, Powerpoint and Project)
• Internal and external client relationship management and facilitation skills
• Strong listening, written and oral communication skills
• Ability to learn iHT's capabilities, requirements, limitations and internal support applications to improve operational efficiency through better business processes
• Basic SQL development skills
• Ability to read and understand a data model. Strong understanding of logical data modeling concepts.
• Ability to facilitate detailed data discussions on technical scenarios and determine the best fit software solution
• Demonstrated ability to write clear business communications and technical specifications (will request examples)
• Ability to clearly articulate and resolve issues: situation, issue, resolution options, recommendation
• Ability to strike a good balance between technology and business needs
• Highly organized and ably to manage and prioritize many tasks
• Four year college degree
• PMP Certification (preferred)

• 4+ years of experience as a Business/Systems Analyst with application development and systems integration projects
• 1+ years of software implementation project management
• Demonstrated ability to excel in an IT Business Analyst role
• Health insurance experience and basic claims administration and business process understanding (preferred)
• Strong understanding of SDLC Methodology
• Demonstrated experience facilitating requirements gathering sessions or JAD sessions
• Experience evaluating and prioritizing tasks and projects based on business drivers
• Project Management certification (preferred)
• Software Testing experience (preferred)
• Software Development experience (preferred)