JOB postings


The Systems Engineer II is responsible for the daily support and system administration tasks to support the IHT Enterprise applications. This includes systems like; Windows 2008 R2, Active Directory, Exchange 2010, and Lync in a VMware virtualized environment.

Primary Responsibilities

  • Manage and support the enterprise collaboration environment which includes Exchange 2010, SharePoint 2010, and Lync, all in a virtual clustered and high availability configuration.
  • Support other enterprise supporting applications including; antivirus, antispam, content filtering, encryption, mobile device management.
  • Install and administer VMware ESX and ESXi.
  • Manage and support network services to include Windows servers for File/Print servers, PGP encryption, and Active Directory.
  • Provide 2nd and 3rd level support and assistance to Customer Technical Assistance Center - CTAC (Help Desk).
  • Assist with system backup and restore setup and testing.

Other Related Responsibilities

  • Follow and support IT business processes including change management, configuration management, and disaster recovery and business continuity.
  • Active participation in Disaster Recovery/Business Continuity planning and testing. Activities to include actual live fail over and fall back exercises.
  • Monitor systems performance and availability and make enhancements as needed.
  • Provide advanced support and direction for the integration of 3rd party systems or applications required to support the business.
  • Document processes and procedures.
  • Create and maintain operational run books including visual system designs.
  • Provide support and maintenance for data centers including installation of equipment and troubleshooting hardware and power issues.
  • Other duties as assigned.


  • 3+ years of experience with Enterprise Microsoft Exchange, SharePoint and Lync
  • 5+ years Windows and Active Directory experience.
  • 3+ years of experience with VMware (build, administer) experience.
  • Good knowledge and experience in IT Security best practice.
  • Experience with systems management and monitoring tools.
  • Demonstrable excellent troubleshooting skills for both hardware and software applications.
  • Ability to work and support off hours maintenance and support of servers and applications.
  • Works with a sense of urgency.
  • Prior health plan operations experience helpful.
  • Communicates with ease up and down the chain of leadership.
  • Experience with backup and restore tools – NetBackup experience a plus.
  • MCITP or MCSE highly desired.
  • Professional with ability to properly handle confidential information.
  • Ability to work well independently and in a team environment.
  • Ability to handle multiple tasks, prioritize and meet deadlines.
  • Excellent written and verbal communication skills.
  • Proficient with Microsoft Office Suite (Word, Excel, PowerPoint).
  • Exhibits behaviors consistent with iHT Values.
    • Integrity
    • Our Clients
    • Our Team
    • Accountability
    • Performance Excellence
    • Continuous Improvement


  • 4 year degree or equivalent experience in Information Technologies.
  • 5+ years Windows Server Administration experience.
  • 5+ years Active Directory Administration experience.
  • 3+ years VMware Administration experience.
  • Excellent analytical skills with ability to troubleshoot problems and find root causes.
  • Ability to adapt to changing situations with ease.
  • Team player with strong desire to assist and share knowledge.


  • On call availability – must be willing to carry cell phone and check email during off hours.
  • Must be able to sit and use a computer keyboard for extended periods of time.
  • Must be able to lift up to 20lbs without assistance; objects such as computer and peripheral equipment.
  • Flexible schedule to work evenings and weekends, as needed.
  • Travel requirements low – although some travel may be necessary to out of state data center.


  • This position has no direct reports.

iHealth Technologies supports a diverse workforce and is an Equal Opportunity Employer, AA/M/F/D/V