"Their people truly understand our
business and take that knowledge to target
recommendations to what we need to do from a business
perspective."
Vice President, Operations.
Regional HMO.
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SOLUTIONS AND SERVICES
Integrated Claims
Management Services (ICMS)
iHealth Technologies (iHT) Integrated Claims
Management Services (ICMS) is a proprietary
state-of-the-art service solution that provides
healthcare organizations with a full service approach
to managing payment policy. This solution includes
extensive clinical coding content, expert medical and
coding advice, accurate application of payment policy
and tools to effect support of the clients payment
policy decisions.
iHT delivers Payment Policy Management solutions that
enables clients to experience the following benefits:
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Accurate and consistent payment of claims
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Reduced medical expenses
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Improved provider relations and management
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Improved operational efficiency
iHT's ICMS services include:
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Content and Payment Policy Advisory Process
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Policy Configuration & Application
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Client Business Decision Support
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Provider Communication & Disclosure Tools
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Integration & Implementation
Content and
Payment Policy Advisory Process
iHT's Payment Policy team has developed the
industry's most comprehensive source of correct
coding and Medical Policy content. This content library
with thousands of policies is referenced to the source
(CMS, AMA, etc.) and supports transparency in its
documentation and rationale. iHealth Technologies has
an experienced team of medical directors, certified
coders and research analysts who guide and support each
payer client through a data driven assessment and
decision process. Through this process each client
selects payment policies that are appropriate for their
needs.
iHT's Policy
Configuration and Application
iHT enables customers to control their payment policy
selection process and tailors applications to specific
markets, lines of business, provider types and other
dimensions. iHT integrates with the payer's claim
system and applies the policies and returns the
corrected recommendations for completion. Accuracy and
consistency are optimized through 100% adjudication
within ICMS and in its integration with the payer's
system.
Client Business
Decision Support
iHT understands that health plans are reliant on data
to understand their business. Insight into utilization,
coding, and billing patterns can support business
decisions in network management, cost controls and
other areas. iHT provides its clients with extensive
data analysis and business recommendations
iHT provides a robust set of reporting and analysis to
clients related to payment policy and provider
utilization patterns. These reports and insights are
designed to support the client's business needs and
are valuable in decision making related to medical
operations. Examples include:
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Financial Opportunity Analysis
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Specialty and Network Utilization Analysis
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Comparative & Trend Reporting
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Fraud and Abuse Support
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Provider Chart Review Services
iHT's Provider
Communication Support and Disclosure
Tools
iHT enhances its clients' communication and
disclosure of payment policy by providing web-based
tools and assistance with provider communication
activities. Through the following specialized services
payment transparency is supported and provider
satisfaction is improved.
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iHT's Claims Inquiry Tool (CIT)
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Provider Network Management Support &
Training
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Provider Communication Support
Integration and
Implementation
iHT has a proven track record of highly effective
implementations with many different payment systems.
Our organized process facilitates the policy
assessment, technological interface and organizational
integration to assure an effective launch and ongoing
operation of the ICMS solution.
iHT utilizes a comprehensive tool kit assuring a
secure enterprise level Information Technology
environment. iHT follows a rigorous and disciplined
installation process that includes a thorough testing
methodology as well as full HIPAA compliance.
Integration and Implementation support services
include both initial training and on-going customer
support. The priority of the integration process is to
achieve the desired results produced by iHT's
Payment Policy Management solution
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